Open seating no more? Southwest CEO says airline is weighing cabin changes

Southwest Airlines is considering making changes to its seating and boarding process in an effort to increase revenue. The airline, known for its open-seating system, is looking into initiatives to potentially abandon its single-class cabin model. The plans come after a disappointing first-quarter report. Unlike its competitors, such as Delta and United, which have experienced growth in premium seating sales, Southwest has focused on keeping its operation simple and user-friendly. No decisions have been made yet, but studies have revealed interesting results and the airline acknowledges that customer preferences evolve over time.